Customer Experiences That Drive Growth
End to end customer lifecycle optimization for scaling B2B companies.
Customer Experience is your growth engine.
Let’s optimize it.
At AlignedCX, we believe that every interaction a customer has with your brand should be intentional, aligned, and impactful. We map and optimize your entire customer lifecycle to deliver outcomes that matter to your bottom line - from first touch to advocacy.
Our proprietary frameworks combine brand alignment with service design and data-driven strategy, giving you a 360° view of your customer experience - and the operational clarity to improve it.
We help our clients track and measure leading indicators like CSAT, NPS, Engagement, Adoption and Time to Value so we can optimize for the things that matter long-term:
Increasing expansion revenue
Reducing churn
Creating an advocacy flywheel
Increasing Net Dollar Retention
Our Services
We offer end-to-end customer experience consulting and execution tailored to the growth stage of your business.
Customer Journey Mapping & Experience Audits
Analyze every touchpoint of your customer lifecycle. Identify friction, spot opportunities, and prioritize improvements based on your strategic goals.
CX Orchestration & Strategy Development
We co-create and implement data-backed customer engagement models, messaging frameworks, and intelligent workflows aligned with your business objectives.
Brand & Messaging Strategy
For startups or evolving businesses, we develop brand foundations rooted in mission, values, and market position to ensure every customer experience is built from the inside out.
Prototyping & Testing
We don’t guess. We use service design principles to build, test, and validate before executing at scale, so you get measurable outcomes - faster.
We work with scaling B2B companies
with BIG vision
Our clients are high-growth B2B organizations, typically generating $2M–$10M in ARR and ready to invest in customer experience as a lever for growth.
Some have thriving member communities. Others are launching new products or entering new markets.
All are united by a desire to scale with intention and impact.
